Shipping Policy

Shipping Policy

Shipping Policy

Currently we only ship within the USA .

– Production / processing time: 2 – 4 business days* (in regular seasons) depends on your order (please read description product)  and more depends on holiday seasons.

– Shipping time: 3 – 8 business days

– Total Estimated Delivery Time: 5 – 12 days* (in regular seasons) or more depends on holiday seasons for one order shipped domestic

Shipping rates:

Free Shipping for Standard Shipping (US)

*In peak season, your parcel may arrive late than expected delivery. We’re so sorry for this inconvenience and hope that you can understand for us.

Incorrect Address

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.

Delivered to multiple addresses

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

If customers shipment does not arrive. i.e. lost in transit, please contact us ASAP and we will sort it out for you.

For any questions and inquiries please send us an email to support@Running11.com

IMPORTANT: Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If the product has already been shipped, a refund cannot be processed until the product has been returned to us.

Customer Support

Address: 5784 Curnie Drive,Hamilton,OH,45013,US

Phone: +1 513 908-9465

Email: support@running11.com